Effective: 1 September 2026. This page is a summary. The binding rules are set out in sections 18 to 22 of our Terms and Conditions. The contract language is Hungarian, and the Hungarian version prevails in case of any discrepancy.
Consumer right of withdrawal
As a consumer, you can withdraw from your purchase within 14 days without giving a reason. The period starts on the day you receive the goods. If items arrive separately, it starts on the day you receive the last item. You can also withdraw between placing the order and receiving the goods.
How to withdraw
Send us a clear statement by email to info@tuttosealing.com or by post to 1081 Budapest, Alföldi utca 3., Hungary. You may use the model withdrawal form in section 27 of the Terms and Conditions, but you do not have to. Please include your order number.
Returning the goods
Please send back or hand over the goods without undue delay and no later than 14 days after telling us you are withdrawing. Return address: 2085 Pilisvörösvár, Hunyadi utca 21., Hungary. You pay the direct cost of returning the goods.
Refunds
- We refund the purchase price and any related costs that the law requires us to refund.
- If you chose a more expensive delivery method than the cheapest standard option we offer, we do not refund the difference. We do not refund the return shipping cost.
- We refund using your original payment method, unless you expressly agree to another method at no extra cost to you.
- We may hold back the refund until we have received the goods back or you have clearly proven that you sent them.
Loss of value
You are responsible for any loss in value caused by handling the goods beyond what is needed to establish their nature, characteristics and functioning. For goods that are dirty, damaged, installed or technically altered, we may deduct the loss in value from the refund.
When withdrawal does not apply
- Custom-size goods, or goods made or sourced to your instructions or specific request, for example seals made from a drawing, photo, PDF or your dimensions.
- Goods that, by their nature, have become inseparably mixed with other items or materials after delivery.
Business customers
The statutory right of withdrawal applies to consumers only. As a voluntary business decision, we offer business customers a return option under these conditions:
- Only standard stock items can be returned, and only if they are undamaged, clean, not installed, unused and technically unaltered.
- Custom-size, made-to-order or specially sourced items cannot be returned, nor can used, installed, dirty or damaged items, or items that are unsuitable because of a wrong choice of size, material or application.
- The buyer always pays the return shipping.
- Shipping fees, cash on delivery fees, payment handling fees and packaging fees are not refunded.
- Refunds are made only after the goods have arrived and we have checked their condition.
Faulty goods and complaints
If a product is faulty, please tell us without delay at info@tuttosealing.com and keep the product until we have agreed on the next step. If the product is thrown away, installed or altered before you report the fault and the fault can no longer be checked, we cannot replace or refund it. Details on warranty rights, complaint handling and the Budapest Conciliation Board (Budapesti Békéltető Testület) are in sections 20 to 22 of the Terms and Conditions.